Privacy Policy
How we collect, use, and protect your personal data.
Last updated: May 2025
1. Introduction
globallogisticspro393 ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and logistics services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We collect the following categories of personal data: (a) Identity Data — full name, date of birth, company name; (b) Contact Data — email address, phone number, postal address; (c) Shipment Data — sender and recipient details, parcel contents, weight, value; (d) Financial Data — payment card details (processed securely via our payment provider and not stored by us); (e) Technical Data — IP address, browser type, cookies, and usage data from our website; (f) Communications — messages sent to us via email, phone, or contact forms.
3. How We Use Your Data
We use your personal data for the following purposes: to process and fulfil shipment bookings; to communicate about your orders, including tracking updates and delivery notifications; to comply with legal obligations, including customs and export regulations; to detect and prevent fraud; to improve our website and services; and to send you promotional communications where you have provided consent. We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) Contract Performance — processing is necessary to fulfil shipment services you have requested; (b) Legal Obligation — processing is required to comply with customs, tax, and regulatory requirements; (c) Legitimate Interests — to improve our services and prevent fraud; and (d) Consent — for marketing communications, where you have explicitly opted in.
5. Data Sharing
We may share your data with: (a) carriers and logistics partners required to deliver your shipments; (b) customs authorities and government bodies as required by law; (c) payment processors to handle financial transactions securely; and (d) IT service providers and cloud storage operators who process data on our behalf under strict confidentiality agreements. All third parties are required to protect your data in accordance with applicable data protection laws.
6. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected. Shipment records are kept for 7 years to comply with legal and tax obligations. Website analytics data is retained for 24 months. Marketing preferences and consent records are kept until you withdraw consent or request deletion.
7. Your Rights
Under UK GDPR, you have the following rights: Right of Access — to request a copy of the data we hold about you; Right to Rectification — to request correction of inaccurate data; Right to Erasure — to request deletion of your data where no legal obligation requires its retention; Right to Restrict Processing; Right to Data Portability; Right to Object — including to direct marketing; and Right to withdraw consent at any time. To exercise any of these rights, please contact us at globallogisticspro393@gmail.com.
8. Cookies
Our website uses cookies to improve your browsing experience. Essential cookies are required for the site to function correctly. Analytics cookies help us understand how visitors interact with our site. You can control non-essential cookies through your browser settings. By continuing to use our website, you consent to our use of essential cookies.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment transactions are encrypted using 256-bit SSL technology. Access to personal data is restricted to authorised personnel on a need-to-know basis.
10. Contact & Complaints
For any privacy-related queries or to exercise your data rights, please contact our Data Controller at globallogisticspro393@gmail.com or write to us at 24 Kensington High Street, London, England W8 4PT, United Kingdom. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.