Shipment Insurance Notice
Every shipment is protected. Understand your coverage and how to claim.
Last updated: May 2025
Coverage at a Glance
Standard Insurance Coverage
Every shipment handled by globallogisticspro393 is automatically covered by our standard insurance policy of up to £500 (five hundred British pounds) at no additional cost. This coverage applies from the moment your shipment is collected by our team until it is delivered to the recipient. In the event of loss, theft, or damage during transit, you may be eligible to make a claim up to this amount, subject to the conditions outlined below.
Enhanced Insurance
For high-value goods exceeding £500, we strongly recommend arranging enhanced insurance coverage before shipping. Enhanced coverage of up to £10,000 is available upon request. The premium for enhanced coverage is calculated based on the declared value of the goods and the destination. Please contact our team before shipment to arrange enhanced coverage — retrospective coverage cannot be applied after a shipment has been collected.
How to Declare Shipment Value
When booking a shipment, you are required to declare the accurate value of the contents. The declared value determines the level of insurance coverage applicable. Understating the value of goods may result in a proportionally reduced payout in the event of a claim. globallogisticspro393 reserves the right to request proof of value (e.g., purchase receipts, invoices) at the time of claiming.
What Is Covered
Our insurance covers physical loss or damage to your shipment caused by: accidental damage during transit, loss during international or domestic transit, theft while in the custody of globallogisticspro393 or our partner carriers, and damage caused by mishandling. Coverage applies to goods properly declared at the time of booking.
What Is Not Covered
The following are excluded from coverage: (a) goods prohibited under international law or our Prohibited Items policy; (b) undeclared or incorrectly declared goods; (c) goods seized or destroyed by customs authorities; (d) delay-related losses (including perishables affected by delivery delays); (e) fragile items (glass, ceramics, electronics) not properly packaged with appropriate protective materials; (f) consequential or indirect losses; (g) goods damaged due to inadequate packaging provided by the customer; and (h) pre-existing damage.
Making a Claim
To submit an insurance claim, contact our team within 7 days of delivery (or within 14 days if the shipment is confirmed lost). Send your claim to globallogisticspro393@gmail.com with the subject line "Insurance Claim — [Tracking Number]". You must provide: your tracking number, proof of value (invoice or receipt), a description of the loss or damage, photographic evidence where applicable, and a completed claim form (available on request). Claims submitted after the stated deadlines or without required documentation may not be processed.
Claim Assessment
Upon receiving a complete claim, our insurance team will acknowledge it within 2 business days and begin a full investigation. This may include requesting additional documentation, interviewing carrier partners, and reviewing transit records. A decision will be communicated within 7–10 business days. If approved, compensation is paid within 5–7 business days to the original payment method.
Packaging Requirements
To be eligible for full insurance coverage, goods must be appropriately packaged for the rigours of international transit. This includes adequate internal cushioning (bubble wrap, foam), a sturdy outer carton, and secure sealing with strong tape. Fragile items should be double-boxed. globallogisticspro393 offers professional packaging services — please enquire at the time of booking. Claims for damage to improperly packaged goods may be reduced or denied.